If a servicemenber (SM) says she's going on active duty and wants to have the rate on her credit card account (past purchases) dropped to 6%, you can tell her to provide a copy of her orders to active duty. If she doesn't provide them, you can check out the website. If she's there with active duty status, you have to drop the rate and can't wait for the copy of orders. But if she's not there as active duty, you can ignore the SM's request unless she gets you that copy (or a letter from her CO confirming her status) no later than 180 days from the end of her active duty service.
John S. Burnett
Fighting for Compliance since 1976
Bankers' Threads User #8