Hello,
Does anyone have a fraud procedure or policy for how you handle when a member/customer is fraudulently using their accounts, like passing bad checks, sharing log in credentials etc? Most of what I am finding is related specifically to employee fraud, and that is not what I am looking to encompass in this particular quest for information.

Thanks in advance!

My recommended procedure is short.

1. Refer the account to the BSA Department for an investigation.
2. Close the account.

Since they mention "member" and therefor are likely a credit union. Closing the account relationship becomes a little more problematic.

Thank you both. Yes, being a credit union does not allow to close out an entire membership - we are looking to establish a fraud function aside from the BSA department for these kinds of investigations.