The loan closed in February 2018. Bank ran the first annual escrow analysis in October 2018 prior to the 2018 tax payment becoming due. The taxes paid in November 2018 was based on an empty lot value rather than the completed house value. The customer is requesting the Bank run the analysis again due to the taxes paid on his behalf was significantly less than what was estimated at closing. The analysis run prior to closing was based on the completed house value since this was a refinance of a construction only loan. Should we honor his request to re-run the analysis and if applicable provide the refund since we know that the balance of this account is over the required cushion and amount needed to cover the 2019 insurance an property taxes (based on completed house value)?
"Success is going from failure to failure without a loss of enthusiasm." - Sir Winston Churchill