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#2202430 - 01/09/19 03:59 PM Tellers that work with PODS (Cash Recycler)
missmarybrewster Offline
Junior Member
Joined: Nov 2018
Posts: 39
On a stage near you
Not really sure where to post this, so I thought I'd try here:

I am fairly new to working with a POD versus a "real" cash drawer. It definitely has it's perks, but one drawback I've noticed is this:

If a customer comes in and wants 4 quarters in exchange for a $1.00, there is NO WAY (that I know of?) to complete a coin exchange. With the POD system, our coin is locked in "towers" and disburses when there is a cashed check.....but I can't think of a way to get quarters out.

Are there any other tellers that have a work around? It's been suggested I keep a loose coin tray, but then doesn't that defeat the purpose of the POD?

I hope I'm explaining this correctly; I'm just frustrated! smile

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#2202432 - 01/09/19 04:09 PM Re: Tellers that work with PODS (Cash Recycler) missmarybrewster
HappyGilmore Offline
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Joined: Jun 2004
Posts: 19,531
Pulling people out of the ditc...
have a conversation with your vendor that sold/installed the system, they should know the way to make this work
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#2202446 - 01/09/19 05:24 PM Re: Tellers that work with PODS (Cash Recycler) missmarybrewster
lynnway2 Offline
New Poster
Joined: Oct 2018
Posts: 5
We actually have those. We have to have a actual cash drawer for bait money. It's up to each person if they want to keep loose change in their drawer for situations like that. Also, on the recyclers we have, there is a withdraw button that will allow you to withdraw coins from the machine. Not all of them have them though, as our machines are fairly new. Other branches of ours have older machines that don't have that button.

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#2202584 - 01/10/19 04:47 PM Re: Tellers that work with PODS (Cash Recycler) missmarybrewster
Complycated Offline
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Joined: Aug 2013
Posts: 162
When I worked with cash recyclers we had to keep a cash drawer with a very minimal amount of loose coin and bills for those types of transactions.

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#2202605 - 01/10/19 06:04 PM Re: Tellers that work with PODS (Cash Recycler) missmarybrewster
KPAP Offline
Member
Joined: Dec 2014
Posts: 59
Midwest
We do the same-Our tellers also keep a cash drawer with a minimal amount of cash for loose coin and bill exchanges.

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#2203174 - 01/16/19 08:02 PM Re: Tellers that work with PODS (Cash Recycler) missmarybrewster
John Burnett Offline
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John Burnett
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Posts: 39,684
Cape Cod
Ain't automation great? The systems were designed without a full understanding of the task to be automated.
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#2203599 - 01/22/19 07:13 PM Re: Tellers that work with PODS (Cash Recycler) missmarybrewster
missmarybrewster Offline
Junior Member
Joined: Nov 2018
Posts: 39
On a stage near you
I understand the concept of having an actual physical drawer to compliment the POD, but doesn't that truly defeat the purpose?

It's so frustrating. I just want to do the most simple of transactions and it's literally a 473 step process.

I suppose Management had something to do with the design versus asking an actual teller. *wink*

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