burkemi, part of this capability will depend on the volume of these claims and systems capabilities. This could be expensive.
I recall some banks telling me, as an example, they'd reduce military loan rates to 0% as a way to show support to military borrowers. That doesn't work for a military bank where 90% of your loans are to the military. (These were not SCRA conditions, just support of the military.)
My opinions are not necessarily my employers.
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell