Good morning!
Last week, a new deposit account was opened. This week, during our new account reviews, it was found on the ChexSystems report that the customer has a previous charge off with another FI for $10K. Our bank procedures require a denial if the applicant has a previous charge off, this was clearly missed by our Banker. If we close this account, should we send an adverse action notice even though it wasn't denied at application?
I thank you in advance for your assistance!