We are getting a new wire system and in the discussion, a person that has just joined the bank stated that if the customer is not available, they will override the Call back. Say, the customer is heading into a meeting and calls about initiating a wire and because they are a good customer that they 'know' they will override the policy for callbacks. I strongly disagree that there would ever be a reason we would not follow proper procedures especially in these cases because of the risk. The person made the remark the CEO should be allowed to override. I pointed out that situation of, " you can't reach me because I am going into a meeting or catching a plane out of the country' is the classic scam scenario. Feedback, please?
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Faith is seeing light with your heart when all your eyes see is darkness...