What she is saying is that she was told not to say "Privacy Notice" when explaining the "Privacy Disclosure" to the customer when they open a new account. I realize this is splitting hairs, and I would agree. However, she is adamant that the prior Compliance Officer told her to never say "Privacy Notice," and I am wondering if maybe I missed something. In one of our new account brochures we refer to the Reg P disclosure as a "Privacy Notice" and this is how the question came about.
Last edited by Brightside3277; 04/24/19 02:09 PM. Reason: Additonal Information
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Keep calm, and let the compliance officer handle it....