Skip to content
GeoDataVision
Learn More - Click Here!

New Reply Thread Options
#2212079 - 04/25/19 03:04 PM Autodialer - TCPA
Anonymous
Unregistered

If we use email to send a text to a customer in order to reach out regarding a delinquent loan, would this be considered an autodialer per the TCPA? I know the autodialer definition is in flux. Also, are other banks obtaining consent from customers in order to contact in such situations as indicated above?

Return to Top Reply Quote Quick Reply Quick Quote
#2212092 - 04/25/19 03:34 PM Re: Autodialer - TCPA Anonymous
rlcarey Offline
10K Club
rlcarey
Joined: Jul 2001
Posts: 79,893
Galveston, TX
You need specific permission to send texts to a customer.
_________________________
The opinions expressed here should not be construed to be those of my employer: PPDocs.com

Return to Top Reply Quote Quick Reply Quick Quote
#2212208 - 04/26/19 01:41 PM Re: Autodialer - TCPA Anonymous
Anonymous
Unregistered

Even if it is in terms of only debt collection that a text would ever be sent?

Return to Top Reply Quote Quick Reply Quick Quote
#2212240 - 04/26/19 05:23 PM Re: Autodialer - TCPA Anonymous
rlcarey Offline
10K Club
rlcarey
Joined: Jul 2001
Posts: 79,893
Galveston, TX
Yes - texts are a total different animal from a phone call.
_________________________
The opinions expressed here should not be construed to be those of my employer: PPDocs.com

Return to Top Reply Quote Quick Reply Quick Quote
Quick Reply:
HTML is disabled
UBBCode is enabled




Moderator:  MagicCity, P*Q, Truffle Royale