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#2212773 - 05/03/19 02:02 PM Address Changes and Debit Cards
Grandkids R Great Offline
Joined: Apr 2018
Posts: 50
What processes do you have in place regarding address changes and reissuing Debit Cards? According to Red Flag we need to be alert to requests for a DC within 30 days of an address change. We do instant issue in our branches. Would this be applicable if we are verifying the customer in front of us as the owner of the account and only issuing directly to them?

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#2212861 - 05/06/19 02:00 PM Re: Address Changes and Debit Cards Grandkids R Great
rlcarey Online
10K Club
Joined: Jul 2001
Posts: 82,469
Galveston, TX
I would say that as long as their personal appearance is properly documented, you can't get much better verification that it is the actual person making the request than that.
The opinions expressed here should not be construed to be those of my employer:

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