A customer used Venmo to buy an Xbox from another person and has not received the Xbox and that person has now deleted their Venmo account.
Venmo is a P2P app used to transfer money to/from people you know and the terms and conditions/users agreement states that you cannot use a personal Venmo account to purchase concert tickets, electronic equipment, sneakers, watches, etc. from other personal accounts.
The person selling the Xbox, did so from a personal Venmo account and not a Merchant Account; therefore, the bank does not have chargeback rights through MC. Are we required to give him his money back since he did not comply with the users agreement?
“The wise know their limitations; the foolish do not.”
Benjamin Hoff, The Tao of Pooh