A customer used Venmo to buy an Xbox from another person and has not received the Xbox and that person has now deleted their Venmo account.
Venmo is a P2P app used to transfer money to/from people you know and the terms and conditions/users agreement states that you cannot use a personal Venmo account to purchase concert tickets, electronic equipment, sneakers, watches, etc. from other personal accounts.
The person selling the Xbox, did so from a personal Venmo account and not a Merchant Account; therefore, the bank does not have chargeback rights through MC. Are we required to give him his money back since he did not comply with the users agreement?
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VMACK
CRCM
“The wise know their limitations; the foolish do not.â€
Benjamin Hoff, The Tao of Pooh