The commentary to Paragraph (a)(2)(i) of 1030.4 (Reg DD) clarifies this:
"1. Inquiries versus requests. A response to an oral inquiry (by telephone or in person) about rates and yields or fees does not trigger the duty to provide account disclosures. But when consumers ask for written information about an account (whether by telephone, in person, or by other means), the institution must provide disclosures unless the account is no longer offered to the public."
In other words, a request for just rates does not trigger a need to provide all TISA account disclosures and a rate sheet could be provided. That said, keep in mind that if you provide a rate sheet to consumers, this is considered an advertisement which requires all applicable advertising disclosures.
Adam Witmer, CRCM
All statements are my opinion, not those of my employer, and should not be taken as legal advice.www.compliancecohort.com