I'm in the process of reviewing accounts that will need to be contacted for escheating to the state later this year. If we have a dormant account where dormant fees will eat the remaining balance before escheatment, do we really need to contact the customer?

State law issue.

(3) With respect to property described in sub. (1), a holder shall not do any of the following:

(a) Impose a charge during a period of dormancy or inactivity which exceeds the charge regularly imposed by that holder on that class of account, or cease payment of interest during such a period solely because of dormancy or inactivity.

(b) Assess a service charge after June 30 of the fiscal year covered in the report filed under s. 177.17 concerning that property.