I am reviewing the back of our periodic statement and the following disclosure is present. It has some similar elements to the Alternative Billing-Error Rights disclosure but it is not the same.
Does this look familiar? Can you point me to where I can find this disclosure or requirement?
In Case of Errors or Inquiries About Your ACCOUNT Statement
Send your inquiry in writing on a separate sheet to the bank address shown at the
top of the reverse side so that we receive it within 60 days after the statement was mailed to you.
Your Written inquiry must include:
1. Your name and account number.
2. A description of the error and why (to the extent you can explain) you believe it is an error; and
3. The dollar amount of the suspected error.
If you have authorized us to automatically charge your account, you can stop the
payment on any amount you think is wrong by mailing your notice so that we receive it within 3 business days before the scheduled payment date. You remain obligated to pay the parts of your statement not in dispute, but you do not have to pay any amount in dispute during the time we are resolving the dispute. During the same time, we may not take any action to collect disputed amounts or report disputed amounts as delinquent.
This is a summary of your rights; a full statement of your rights and our
responsibilities under the Federal Fair Credit Billing Act will be sent to you both upon request and in response to an Account Statement error notice.
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