We do not currently require a purpose, but we are looking at changing that.
To add to Susan1432's question...
For those that require a purpose: Would you be willing to share your procedure for handling a member that refuses to provide that information? What is your procedure (if you don't mind sharing) when the customer service rep believes that the wire might be scam related (e.g., they notify a supervisor/manager to talk with the member, they have a list of questions that they have been trained on to further inquire with the member, and/or they provide the member with a handout that discusses the different scams to help educate the member)?
If we make the change to add the purpose, which I believe we will, I would like to provide procedures and training material on how to handle the wire situations that are likely scam related.
Thank you!