Skip to content
BOL Conferences
Thread Options
#2217066 - 07/05/19 02:29 PM ACH Return/Retry Payments
small town texas Offline
New Poster
Joined: Sep 2011
Posts: 11
Central Texas
How many times is a company allowed to retry an ACH payment that was returned. A customer had an ACH item returned​ NSF on 5/29 to XYZ Company. On 6/5, the "retry payment" transaction was returned NSF. The company is attempting to debit the customer again today with the description "retry payment" description. The customer hasn't had any additional payments to this company returned since 6/5 so it has to be the same payment. If this isn't allowed, what return reason would we use to return the payment?

Thanks!
Debbie

Return to Top
eBanking / Technology
#2217358 - 07/10/19 05:58 PM Re: ACH Return/Retry Payments small town texas
rlcarey Online
10K Club
rlcarey
Joined: Jul 2001
Posts: 83,357
Galveston, TX
_________________________
The opinions expressed here should not be construed to be those of my employer: PPDocs.com

Return to Top
#2217359 - 07/10/19 05:59 PM Re: ACH Return/Retry Payments small town texas
rlcarey Online
10K Club
rlcarey
Joined: Jul 2001
Posts: 83,357
Galveston, TX
_________________________
The opinions expressed here should not be construed to be those of my employer: PPDocs.com

Return to Top

Moderator:  Andy_Z