We recently experienced a loss of internet connectivity at our OPs offices and unable to produce an LE for an applicant?
A fiber optic line was severed on our street due to construction by the city and disconnected all internet connectivity to most
of the southeast side of the city. The repairs took 2 1/2 days with six repair trucks to finally get the repairs done.

Our lender in another city received an application on Monday for a Construction Loan. The loss connectivity
occurred on Tuesday afternoon and was not repaired until Thursday morning (9am). The applicant info was not sent to Ops Center
until Thursday after the offices had closed. Can the LE be prepared and sent to the applicant on FRIDAY without being considered a
VIOLATION??

My only question is where the heck was your business continuity/disaster plan during this whole thing? In other words - there is no provision for missing a deadline in the regulations.

Well that was my question at the beginning with IT. Their reply was that since the fiber optic line was cut, there is no way to reestablish a
connection to the internet without having another ISP line available that the remote Disaster Recovery Site could communicate.

IT is now looking at establishing another ISP with multiple lines of connectivity that the recovery site can communicate with in the event of
just such events, disaster, etc.

Thanks for your reply.

I agree with carey. You do have a violation of the regulation and your BCP should be built to handle this type of issue. Now you have multiple issues that examiners will raise both individual loan(s) and the BCP question and hopefully you can show what you have done to handle this in the future.

It doesn't sound like much of a disaster recovery plan if something that takes out your current location impedes you from operating out of your remote site. Sorry, that makes absolutely no sense to me.

Again I agree, you had better have a better answer before the examiners are in your office.

Hold on guys! I am told that this was not the case at all. Appears to be a case of human error and not wholly related to the failure.

Thanks for the concern.

I thought a basic disaster plan had to include the ability to produce an LE without any electronic input.
You know, pen and ink and calculating APR by hand.

Same here!