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#2219777 - 08/15/19 03:53 PM Change in bank fees
dd Offline
New Poster
Joined: May 2017
Posts: 7
I have 2 questions regarding notices when bank is changing its fees (wire fees, return check fee etc...)

1. When notices go out, they need to go to ALL bank customers, including loan customers correct?
2. Does a separate notice go out to each customer or for each account. i.e. a customer has multiple accounts?

I have a feeling that the notices are not being sent out correctly.

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Operations Compliance
#2219781 - 08/15/19 04:56 PM Re: Change in bank fees dd
Sunshine Lady Offline
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Sunshine Lady
Joined: Apr 2014
Posts: 590
We send notice to all customers and if customer has more than one account, they only get one notice.
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Define Success on your own terms, achieve it by your own rules, and build a life you are proud of. Anne Sweeney

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#2219815 - 08/16/19 01:06 PM Re: Change in bank fees dd
rlcarey Online
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rlcarey
Joined: Jul 2001
Posts: 77,570
Galveston, TX
Just a note: There is no requirement to inform customers of a change in wire transfer fees - that is a service that is ancillary and not subject to any Federal notification requirements.
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The opinions expressed here should not be construed to be those of my employer: PPDocs.com

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