The question has come up during our Bank Conversion about if the regulation requires signature cards to be signed or if this is best practice? I said as this is a contract, it should be signed.
The question came up since we will be having digital signatures and if a customer has stated he wants to take home and read before signing, the branch wants to accommodate them. Also, as an example if a customer was dyslexic and needed more time to review, could he take home and bring back signed? I countered this with it is the CSR's job to review the disclosure with the customer.
Other examples proposed:
Joint account opened and only one signer present, can documents be taken home to be signed? Currently we require them to come in before we add them to the account.
If not required at account opening, when would we say he/she must return by number of days? If the number of days are set, what would be the next steps? Close account & return deposit? Would they be allowed to use the account? Would we not issue checks or debit card until returned?
Faith is seeing light with your heart when all your eyes see is darkness...