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BankersOnline.com Forums Banker Forums Lending to Servicemembers (SCRA, JWNDAA), War, Terrorism Site down (Site errors)
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#2221991 - 09/20/19 03:50 PM Site down (Site errors)
Always In Training Offline
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Joined: Jul 2006
Posts: 1,115
Where the Green Grass Grows
My processors have been fighting the site for 2 days. Argh! I'm glad the risk for US that we are going to make a loan to a covered borrower is small - but I LIKE having a safe harbor dadgummit and we don't pull credit every loan.

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Lending to Servicemembers (SCRA, JWNDAA), War, Terrorism
#2222001 - 09/20/19 04:31 PM Re: Site down (Site errors) Always In Training
Always In Training Offline
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Joined: Jul 2006
Posts: 1,115
Where the Green Grass Grows
or maybe its just javascript, or my AV, it's always something. I can get in, but my boots on the ground can't.

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#2222023 - 09/20/19 07:04 PM Re: Site down (Site errors) Always In Training
CompliantOkie Offline
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CompliantOkie
Joined: Dec 2013
Posts: 425
OOOOOOklahoma
Our risk is HIGH as we have a lot of military customers. I called the tech support line. It was not helpful. They said it is a known intermittent issue. No workaround or timeframe. I did notice they updated the site on 9/18 and that is when our loan team started having trouble.

I have been told our credit reports are still pulling the MLA check with no problem but that doesn't help our loans we don't pull credit for. I have directed our loan team to keep trying and document that the site is down when we're originating the loan.

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#2222049 - 09/20/19 10:12 PM Re: Site down (Site errors) Always In Training
Andy_Z Offline
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Andy_Z
Joined: Oct 2000
Posts: 27,752
On the Net
Plan B - pull credit.
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

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#2222076 - 09/23/19 02:17 PM Re: Site down (Site errors) Always In Training
CompliantOkie Offline
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CompliantOkie
Joined: Dec 2013
Posts: 425
OOOOOOklahoma
We happened to have our exam team in the building on Friday. They recommended we provide the disclosure to everyone until the site is repaired. Likely this will only be 4 or 5 borrowers since the loans we don't pull credit for are very uncommon.

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#2222392 - 09/26/19 04:32 PM Re: Site down (Site errors) Always In Training
Sewanee, CRCM Offline
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Joined: Dec 2006
Posts: 435
TN
Has anyone heard of any updates on the site?
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Keep Calm and Carry On
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#2222951 - 10/03/19 04:13 PM Re: Site down (Site errors) Always In Training
banker-12 Offline
Diamond Poster
Joined: May 2007
Posts: 1,243
We have been having issues with the MLA website for the past couple of weeks (unable to log in and now it does not accept the SSN). Can we use the SCRA website to do a search for MLA for the safe harbor?

Thanks,

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#2222955 - 10/03/19 04:49 PM Re: Site down (Site errors) banker-12
CompliantOkie Offline
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CompliantOkie
Joined: Dec 2013
Posts: 425
OOOOOOklahoma
No. The individuals covered are not the same.

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#2223001 - 10/03/19 09:14 PM Re: Site down (Site errors) Always In Training
Andy_Z Offline
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Andy_Z
Joined: Oct 2000
Posts: 27,752
On the Net
In theory they are servicemembers, but you also have dependents on the MLA side. I asked the DMDC this specific question once and it was an unequivocal "No," do not use the SCRA for MLA checks or visa versa.
_________________________
AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

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#2223007 - 10/03/19 10:09 PM Re: Site down (Site errors) Always In Training
banker-12 Offline
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Joined: May 2007
Posts: 1,243
Thank You.

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#2223032 - 10/04/19 02:02 PM Re: Site down (Site errors) Always In Training
BSAguy Offline
Gold Star
Joined: Aug 2007
Posts: 298
Kansas
We are still having issues with the MLA website. This is very frustrating.

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#2223033 - 10/04/19 02:07 PM Re: Site down (Site errors) Always In Training
CompliantOkie Offline
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CompliantOkie
Joined: Dec 2013
Posts: 425
OOOOOOklahoma
Yesterday when I tried to log in a got a "password expired" message. I attempted to change my password and the site froze. I created a new account using my same bank email address and was able to fully access the site.

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#2223400 - 10/09/19 01:33 PM Re: Site down (Site errors) Always In Training
MyOhMyWeComply Offline
100 Club
Joined: Sep 2015
Posts: 115
Texas
We spoke to the non-help line yesterday and were told that users that open the site in Internet Explorer are going to have issues. They suggested using Google Chrome for their site.

Downside to this is not all our vendors/sites are functional in Google Chrome yet so our frontline staff are not happy that they have to use different browser...

We were told that they plan to have it corrected by January 1, 2020...

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