We are setting up customers Customer Information Files
We have quite a few without a home phone but that do have a cell phone.
So I am saying “sure, put the cell phone number in the home phone field”

But one employee used to work for Wells Fargo and “ her experience with Wells Fargo had her receiving training about never putting a cell phone number into a home phone number field.”

Is there a reason not to use the cell phone in your opinion?

Possibly TCPA if they make marketing calls. Anymore, most of our members give us a cell phone as the home phone.

Same as Valley. Most of our customers don't even bother to tell us that they don't have a home phone (myself included, actually - on any form I fill out).

I would label a cell phone as a cell phone because of different solicitation laws, including state law. In the future, there could be more protections for cell phone solicitations and you may need to know whether a phone number is a cell phone number.

I'll put my BSA hat on and also note that the SAR has different fields for home, work and cell numbers. We may incorrectly complete the SAR if we do not identify the phone number accurately.