We have a title company submitting a request for our customers loan payoff.
The request includes our customers e-signed signature to the title company.
Is that ok - with regards to the e-signed document we, the bank, are not a party to the e-signature requirement.
I don't think we can accept the title company request and need to say have our customer contact us directly.
scam possibilities - out of state borrower and title company, now they will know the exact amount of the loan payoff - don't know how this could result in a loss but I am constantly amazed at new scams.
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My views, not my employer's views.