Learn More - Click Here!

Thread Options
#2227176 - 12/11/19 03:38 PM Social Security Number
Patricia Offline
Gold Star
Joined: Mar 2011
Posts: 327
We have a customer that opened a checking account and we have discovered that the ss number was issued before date of birth. Tried calling SS but not getting any response. Any suggestions.

Return to Top
Operations Compliance
#2227184 - 12/11/19 04:31 PM Re: Social Security Number Patricia
RockChucker, CAMS Offline
Diamond Poster
Joined: Jul 2013
Posts: 1,571
The Country
Did you see the SS card or was the number given verbally? That would influence my decision. If I have an image of the SS card and can verify we didn't transpose a number, I would close out the account and mail the person a check for the balance. If it is possible I transposed the number and couldn't get SS to help, I would require the customer to bring in the card to verify and decide what to do at that time.
A successful man is one who can lay a firm foundation with the bricks others have thrown at him.
-David Brinkley

Return to Top
#2227190 - 12/11/19 05:43 PM Re: Social Security Number Patricia
rlcarey Offline
10K Club
Joined: Jul 2001
Posts: 77,310
Galveston, TX
How do you know it was issued before the date of birth? Those services providers may not be accurate.
The opinions expressed here should not be construed to be those of my employer: PPDocs.com

Return to Top
#2227220 - 12/11/19 08:34 PM Re: Social Security Number Patricia
praBSA Offline
Gold Star
Joined: Aug 2018
Posts: 273
I agree with rlcarey. At a previous employer we used LexisNexis to verify a customer's identity (Name, DOB, Address, SSN). Information as to SS # origin location and issue date was very commonly inaccurate. We did not use that information to make any decisions.

Return to Top

Moderator:  Andy_Z, John Burnett