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#2227761 - 12/19/19 02:33 PM Statements
Angela Offline
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Joined: Sep 2014
Posts: 20
If a customer calls our contact center and requests a copy of their statement sent via email, do we have to go through the e-statement consent process? These customers have already received a paper statement but have "misplaced" or "lost" it and are requesting a one time copy of the statement.

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eBanking / Technology
#2227762 - 12/19/19 02:45 PM Re: Statements [Re: Angela]
rlcarey Online
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rlcarey
Joined: Jul 2001
Posts: 72,559
Galveston, TX
As long as you are comfortable with sending customer statements through an unencrypted system (unless you have an encrypted e-mail server that you use), no - it would not be subject to E-Sign as it is not replacing the actual paper version that is delivered monthly.
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#2227763 - 12/19/19 02:55 PM Re: Statements [Re: Angela]
Angela Offline
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Joined: Sep 2014
Posts: 20
Yes we do send the emails encrypted! Thank you for your help!

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