Our procedure is to provide any customer or person denied an account because of information provided on ChexSystems with an adverse action notice. We would also provide this notice if the account was opened but certain services were denied, for ex: overdraft privilege or debit card. Our branches are to provide the customer with the notice and keep a copy in a binder at their branch along with the ChexSystems report. Just looking for suggestions on auditing/reviewing these notices. Obviously, I don't know when a customer is turned down for an account and don't really have a way of pulling information on customers denied a service. Does anyone else review these on a certain basis and if so, are you simply reviewing that the forms are filled out completely? Just wondering what some of your procedures are when it comes to reviewing these?

Thanks

Can you get a list of all Chexsystems reports that were pulled during a specific time frame? Then you could choose a sample and match them to an opened account or a denial letter. Or start asking questions if neither of those is found. Not sure how you would be able to identify denied services, though.

Yes - I should be able to pull a list from Chexsystems, good idea. Thanks for the feedback TomS.