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#2229673 - 01/27/20 04:40 PM SCRA Request - Unverified
ComplyGuy Online
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Joined: May 2015
Posts: 221

We received an SCRA request with a copy of orders. The only problem is that the last name of the orders is completely different than the last name we've verified and have on file, and there is no other identifying information (address, DOB, etc.). We've asked for name change documentation, but haven't been provided with anything yet.

Any thoughts on how to proceed with the SCRA request?

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Lending to Servicemembers (SCRA, JWNDAA), War, Terrorism
#2229922 - 01/30/20 03:32 PM Re: SCRA Request - Unverified ComplyGuy
Nicole A Offline
Junior Member
Joined: Feb 2016
Posts: 41
Are you able to search your customer's SSN on the DOD website in order to tie the two together? Presumably the DOD website record would be up to date to include any change in the customer's last name.

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#2230519 - 02/07/20 06:07 PM Re: SCRA Request - Unverified ComplyGuy
Andy_Z Offline
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The SSN is not on the orders?
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