"Stone cold! But perhaps correct? It may be that I am feeling too much sympathy for the customer who has been scammed."
While I feel for many customers who fall victim to this, you should not give the bank's money to customers who were scammed and feel the bank can take the hit easier than they can. That isn't your job. Soon the bank would be scammed. A big one in my area a year ago was scammers getting high schoolers involved. In a nutshell, scammer gives student check to deposit, bank provides immediate credit, scammer withdraws money and gives the kid a small cut. It's a "victimless" crime says the scammer. And to add insult to injury the kids debit card is often replenished by the parents account. The scammer takes all they can get if the transfer works. And you might be able to go another step if the parents have a line of credit feeding the DDA when it falls below $X.
I've seen claims that were denied for whatever reason, usually it is believed an authorized transaction, and the customer argues because their friend had the same situation and their claim was paid. This customer was stealing from the bank because they heard it was easy money.
If you follow Reg E, you'll be right.
My opinions are not necessarily my employers.
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell