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#2232854 - 03/12/20 02:52 PM Closing Bank's Drive-thrus
Lele Offline
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Lele
Joined: Feb 2007
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In the Sun
The bank wants to close some drive-throughs. Does anyone have a checklist on what is required as far as any requirements like notification that you can share? TIA
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#2232987 - 03/14/20 08:01 PM Re: Closing Bank's Drive-thrus [Re: Lele]
BrianC Offline
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Illinois
Any notification requirements will vary by state law. Check with your state banking association.
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#2232988 - 03/14/20 09:54 PM Re: Closing Bank's Drive-thrus [Re: Lele]
Richard Insley Offline
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Richard Insley
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Toano, VA
In light of the pandemic, you might want to reconsider closing drive-through teller windows. As an at-risk "older American", I've recently (in hours) become MUCH more interested in services that do not require face to face contact. Likewise, as a teller I would be much happier smiling at my customers through a window--out of cough and sneeze range.
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#2233049 - 03/16/20 07:26 PM Re: Closing Bank's Drive-thrus [Re: Lele]
Truffle Royale Offline

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exactly the opposite happening here. Banks are closing lobbies but keeping drive-up and ATM open, likely for the exact reasons Richard stated above.

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#2233072 - 03/17/20 04:26 AM Re: Closing Bank's Drive-thrus [Re: Lele]
BrianC Offline
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BrianC
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Illinois
Yeah. Gotta admit I was reading the subject line quickly and inserted the words "all but" in front of Bank's.
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#2233074 - 03/17/20 11:22 AM Re: Closing Bank's Drive-thrus [Re: Lele]
Richard Insley Offline
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Richard Insley
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Toano, VA
At the time I posted above, I wasn't aware that earlier in the day Virginia's first COVID-19 death occurred a few miles away from the bank drive-in ATM where I had just gotten cash. Yesterday, James City County recorded Virginia's second death--and the man lived in a neighborhood served by my branch. It's very likely that one of both of these men banked where I do. For all I care, the bank can close its lobby...I have zero interest in going there in the foreseeable future.
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#2233158 - 03/17/20 07:36 PM Re: Closing Bank's Drive-thrus [Re: Lele]
John Burnett Offline
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John Burnett
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Cape Cod
Stay safe, Richard. We old guys need to stick around to remember how things were back when compliance was new.
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#2233200 - 03/18/20 02:34 PM Re: Closing Bank's Drive-thrus [Re: John Burnett]
HRH Okie Banker Offline
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Oklahoma
Originally Posted by John Burnett
Stay safe, Richard. We old guys need to stick around to remember how things were back when compliance was new.


and Gals
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#2233210 - 03/18/20 03:04 PM Re: Closing Bank's Drive-thrus [Re: Lele]
waldensouth Offline
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waldensouth
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FINALLY ABOVE the gnat line
If your drive thru is considered a branch - then you would need to follow your regulator's rules. However, if not, then this is a reduction in services and you should have a procedure to cover this as part of your CRA policy. A good rule of thumb is to follow your Branch closing policy for timing of notices and documentation as to why you are reducing services. I'm afraid I do not have a checklist to send you.
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#2233254 - 03/18/20 07:32 PM Re: Closing Bank's Drive-thrus [Re: Lele]
Andy_Z Offline
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Jumping on Waldensouth's post, there are very few policies that are actually required. Most are there because you need them, but a few are required and a Branch Closing Policy is one of those. Your agency has info with all the details and you need to look at that.

Federal law won't consider closing the lobby a branch closing if you have a full service drive-up, and vice-versa. And you have a lot of latitude on hours. But a real branch closing is a big deal.
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