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#2233278 - 03/19/20 11:17 AM CRA Public File - Lobby and Drive-Thru Hours
Tennismom Offline
Platinum Poster
Joined: Jan 2004
Posts: 762
We have reduced and/or eliminated lobby hours, with the exception of "by appointment" in some of our branches due to COVID-19. Suggestions if we should indicate this in our April 1st update to the Public File or show the hours of our lobby operation prior to COVID-19?

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#2233279 - 03/19/20 11:25 AM Re: CRA Public File - Lobby and Drive-Thru Hours Tennismom
Adam Witmer Offline
Diamond Poster
Joined: Sep 2010
Posts: 2,496
Well, these are uncharted waters, so there isn't a clear answer. The conservative answer, of course, is to go ahead and throw something in your public file about it. That said, your branches aren't really closed, but by appointment only at this point so I'm not sure it would be technically required, but again, the guidance doesn't address this type of situation.

And if you know an auditor or examiner may be looking at your public file, its always easier to be proactive than to fight it after the fact. Either way, I'd call this a very low-risk concern.
Adam Witmer, CRCM

All statements are my opinion, not those of my employer, and should not be taken as legal advice.

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#2233288 - 03/19/20 01:57 PM Re: CRA Public File - Lobby and Drive-Thru Hours Tennismom
rlcarey Offline
10K Club
Joined: Jul 2001
Posts: 75,778
Galveston, TX
I would just show your normal operating hours. What you do under emergency conditions has no bearing on them.
The opinions expressed here should not be construed to be those of my employer:

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