Thread Options
#2233486 - 03/23/20 04:21 PM Frivolous Request ...?
frumpette Offline
Junior Member
Joined: Sep 2009
Posts: 35
We have a handful of service members which are sending us form letters - monthly - requesting interest rate forgiveness under the SCRA. They are not entitled to protection as all of the debt is pre-service. Additionally, they are claiming protection under state specific state statutes which we have evaluated and deemed NA. Of course, we review, log, investigate and respond to each request which takes time.

Is it acceptable to respond to their requests in a similar manner to FCRA disputes which we deem frivolous (in other words, a letter which says we have previously denied your claim so we're not going to do anything else)?

Return to Top
Lending to Servicemembers (SCRA, JWNDAA), War, Terrorism
#2233489 - 03/23/20 04:36 PM Re: Frivolous Request ...? frumpette
rlcarey Online
10K Club
Joined: Jul 2001
Posts: 79,228
Galveston, TX
They are not entitled to protection as all of the debt is pre-service.

Isn't that the debt covered under the SCRA??
The opinions expressed here should not be construed to be those of my employer:

Return to Top
#2233491 - 03/23/20 04:43 PM Re: Frivolous Request ...? frumpette
RockChucker, CAMS Offline
Diamond Poster
Joined: Jul 2013
Posts: 1,644
The Country
I was also under the impression that if they provide you with notice where you can verify they are active service you must adjust the interest rates if they don't already fall within the requirements.
A successful man is one who can lay a firm foundation with the bricks others have thrown at him.
-David Brinkley

Return to Top

Moderator:  Andy_Z