long term customer of the bank so there is no concern there, but asking them about the owner of the ATM, well some don't want to approach the customer on the ATM information due to the customer having removed the bank's years ago for a better deal with the one they have now...i guess they feel "bad"?
but agree the bank's risk assessment of how we approach this situation would clarify things...but again that is what we are developing / improving
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