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#2228648 - 01/09/20 05:45 PM MLA website
BSAguy Offline
Gold Star
Joined: Aug 2007
Posts: 259
Kansas
I am receiving calls from staff that the MLA site is not working again. It is telling them the password has expired but will not let them change it. Is anyone else having issues?

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Lending to Servicemembers (SCRA, JWNDAA), War, Terrorism
#2228653 - 01/09/20 06:12 PM Re: MLA website [Re: BSAguy]
CompliantOkie Offline
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CompliantOkie
Joined: Dec 2013
Posts: 394
OOOOOOklahoma
Yep! We have this issue all the time. And when I've called to ask for assistance they offer no help at all. We've had to give the extra MLA disclosure several times because we can't determine if the borrower is covered or not.

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#2228682 - 01/09/20 08:41 PM Re: MLA website [Re: BSAguy]
BSAguy Offline
Gold Star
Joined: Aug 2007
Posts: 259
Kansas
What are you referring to when you say you have to give the extra MLA disclosure because you can't determine if the borrower is covered or not?

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#2228685 - 01/09/20 09:11 PM Re: MLA website [Re: BSAguy]
raitchjay Offline
Power Poster
Joined: Oct 2009
Posts: 8,199
OK
I'm guessing CompliantOkie is talking about the Covered Borrower Identification Statement......basically letting the borrower self-identify as covered or not covered under MLA.
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#2228688 - 01/09/20 09:31 PM Re: MLA website [Re: BSAguy]
CompliantOkie Offline
Gold Star
CompliantOkie
Joined: Dec 2013
Posts: 394
OOOOOOklahoma
Raitch is correct. We're providing the covered borrower statement when we cannot determine if the borrower is covered.

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#2228695 - 01/09/20 09:57 PM Re: MLA website [Re: BSAguy]
raitchjay Offline
Power Poster
Joined: Oct 2009
Posts: 8,199
OK
We do the same.
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I'm fixin' to fix that.

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#2236225 - 05/06/20 02:41 PM Re: MLA website [Re: BSAguy]
VMack Offline
Platinum Poster
Joined: Jun 2001
Posts: 833
Texas
We are having this issue at several of our locations. Has anyone ever determined a resolution to this issue besides giving the covered borrower statement?
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VMACK
CRCM

“The wise know their limitations; the foolish do not.”
Benjamin Hoff, The Tao of Pooh

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#2236817 - 05/18/20 03:43 PM Re: MLA website [Re: BSAguy]
Andy_Z Offline
10K Club
Andy_Z
Joined: Oct 2000
Posts: 27,010
On the Net
Whoa! The Covered Borrower Statement is meaningless and affords the bank no safe harbor. If you want the protections you have only 2 choices, verification from the MLA site, or from a credit report. Otherwise make all the disclosures or take the risks.

The reason the statements were dropped is the DoD found the servicemembers lied because they thought they could be denied or get higher rates and fees if they were in the military.
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My opinions are not necessarily my employers.
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