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#2238438 - 06/22/20 05:04 PM Mobile Deposit and IRDs
Anonymous
Unregistered

I am curious how many of you provide IRDs to your customers if/when a check deposited through mobile banking needs to be returned to your depositor. I can't find anything that would compel us to do so (am I missing something?).

Are you considering the mobile deposit to serve as the "original" check? Or do you only consider a check the original if the physical check is presented (in-branch, night drop, ATM)?

It seems like it could be risky to send an IRD on a check that was only presented electronically.

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#2238439 - 06/22/20 05:18 PM Re: Mobile Deposit and IRDs Anonymous
madukes Offline
Diamond Poster
madukes
Joined: Jul 2009
Posts: 1,463
Flyers Country
If a check is remotely deposited and returned for any reason we mail the IRD out to the customer (they may not have kept the original and would need the IRD to deposit if the return was NSF, uncollected, etc or to pursue legal action against the maker.

On the reverse side, we use a duplicate detection program. If a customer redeposits an original check when they were sent an IRD we reject it and notify them they must deposit the IRD.

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