Got a debate going on about what reason for decline to use for files in the Covid era that are having to be declined due to credit scores that would have been acceptable before investors started raising their score minimums temporarily in this environment. For instance, someone with a 620 might have qualified in February, but not now with investors raising new minimums to 640. But at a 620 there are customers who don't have what we would term traditionally "bad" credit to reference. I've getting two sides to this argument. One is that it is credit that is causing the decline even if it isn't bad, so just select one or two of the factors that caused the score per the bureau and decline on those since those are the underlying cause of the score as we can't cite the score as the reason. The second school of thought is that we have temporarily suspended offering products the customer would normally qualify for so we don't at this moment have a product to provide customers with scores below 640 even though their credit is not bad or has no factors we could reasonably point to for decline. So because it is a temporary lack of a product, should we decline for a generic reason that reflects that we don't have a product available to offer them based on their credit profile? If so, what would be a good wording for that reason?
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