Set up tight procedures, where delayed paperwork is the exception, not the norm. In other words, accounts shouldn't be set up when paperwork is missing (W9s, signature cards, ID info (CIP), BO certifications and board votes (entity accounts), etc.). And when they are, missing items should have short deadlines.
Once a month, circulate the list of tardy documentation, including the branch name/number responsible and the number of days overdue. Include compliments in your cover memo for branches with "Zero Defects" or improvement. Make sure the head of branch administration gets a copy, and have his/her support in the effort to clean the mess up. There needs to be a consequence to inaction on the part of your new accounts people. Whether it's repeat training, probationary status, reassignment or termination is a management/HR call.
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John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8