I'm currently tracking number of loan extensions we've done, fee refunds overall, and increased services available online and over the phone. I'm also tracking dates that the states imposed various restrictions. I haven't written out a template or anything yet because we've got another year but it's going to be a chore to do so!
We are sending our CRA Exam stuff to the FDIC tomorrow, so I've put together a performance context that includes our COVID response efforts. It includes all the thing CompliantOkie states, but I also included the number and dollar amount of PPP loans, as well as the number of jobs the PPP funds retained.
We also highlighted how our donation strategy changed, focusing on community organizations that provide critical services to those most effected by the pandemic.
I don't know if it will be worth anything, but I also included the steps we've taken to protect our employees and customers, from telework options, to offering masks and hand sanitizer to those that still come into the branch. Basically, anything that shows that we are responsive to the needs and concerns of our customers, employees, and communities.