We have a customer that canceled his homeowners insurance 2 months after loan closing. We have a blanket hazard policy that covers the bank as long as he had insurance at closing which he did. We just found out that it was canceled when we went to pay the premium out of his escrow.
My question... Do we force place hazard insurance for him and take it out of his escrow even though the premium will probably be much higher then if he purchased it himself? If we do that then he'll have a shortfall when it comes to pay his taxes in October. He won't return calls or emails for us to address the policy cancellation.