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#2242114 - 09/08/20 02:14 PM Who Investigates Your Reg E Claims?
Bankwoman1 Offline
Platinum Poster
Joined: Dec 2015
Posts: 613
Midwest
I'm just curious how and who handles Reg E investigations at other FI's? We currently have our eBranch manager & assistant manager investigating them along with all of their other duties which includes taking phone calls throughout the day. Our eBranch stays very busy and I know they struggle staying on top of the number of claims we get every day. Does anyone have one specific full time employee who handles these claims/investigations as their only job? Do you have a certain department that handles them? While our eBranch does a fantastic job at handling the investigations, I know it is a burden with all they have to do and just wondering if we should look at suggesting a move to a different department. Just curious what other FI's do.

Thanks!

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eBanking / Technology
#2242119 - 09/08/20 03:48 PM Re: Who Investigates Your Reg E Claims? [Re: Bankwoman1]
P*Q Offline

Power Poster
P*Q
Joined: May 2001
Posts: 8,343
Somewhere
Our Deposit Ops department handles them. One employee and a back up who is trained if she is out. Totally an OPS function IMO

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#2242123 - 09/08/20 04:14 PM Re: Who Investigates Your Reg E Claims? [Re: Bankwoman1]
Skittles Offline
10K Club
Skittles
Joined: Sep 2002
Posts: 13,695
TN
Ditto what PQ said
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#2242138 - 09/08/20 07:01 PM Re: Who Investigates Your Reg E Claims? [Re: Bankwoman1]
Bankwoman1 Offline
Platinum Poster
Joined: Dec 2015
Posts: 613
Midwest
Thank you both for your responses!

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