We would like to increase customer acceptance of e-statements on the loan side. We've thought of adding a message to the bill reminding them that it's available (doubt most people would read it) or including a more targeted insert. Has anyone tried anything that produced some decent results? Thanks very much.

Provide them a credit to their loan account for signing up - whatever you determine it would be worth.

Thanks Randy. I assume the credit would require a 1099INT form if we opt for this?

Not sure why - it is not interest. It would fall under a 1099MISC, but that has a $600 threshold for reporting.

Thanks for clarifying.