He's been a member for 23 years and this is the first time we have had any issue with his account. Also, a helpful teller put in a card reorder when the member called on December 8th, so it's already well into the works and to be honest, with his account record, I would have reordered it. His wife is an RN at the local hospital, so I'm sure this year has been very hectic for them already.
I do plan on holding him liable ($50) on the tiers since the card was stolen. We won't recover any funds - all of the transactions except one are too small to dispute, and the one that is big enough to dispute makes it by a couple of dollars - really not worth the effort, especially if it goes to pre-arb, which it would with the delivery address.
I did talk to dad about safeguarding his devices when I spoke to him. He has assured me that the cards are out of the desk drawer and back in his wallet.