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#2248553 - 02/02/21 07:38 PM CTR question
J_G Offline
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Joined: Dec 2010
Posts: 224
We had a customer who put 4 cash deposits in the night drop on 1/28. The teller ended up not running the transactions until much later in the day than normal, and only 1 of the deposits ended up going through on the night of 1/28.

On 1/29 the teller redid the deposits because she thought that they didn't actually get into the work.

Then on 2/1 we realized they were actually duplicated on the account on 1/29 (apparently the system just rolled the deposits the made on 1/28 and held them until 1/29).

So on our cash reports, 1 of the deposits shows on 1/28 and the other 3 show on 1/29. This is also how they are currently showing on the customer's account, but the Teller recon is still a little messed up so we are still working on that in steps.

How should we do this CTR??

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#2248554 - 02/02/21 07:45 PM Re: CTR question J_G
John Burnett Offline
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John Burnett
Joined: Oct 2000
Posts: 39,629
Cape Cod
The CTR should reflect the the deposit activity posted to the customer account on 1/28 separately from that posted on 1/29, regardless of how it all transpired.
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#2248805 - 02/06/21 12:08 AM Re: CTR question J_G
Richard Insley Offline
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Richard Insley
Joined: Oct 2000
Posts: 10,056
Toano, VA
Think of the CTR as an entry in the table of contents of a book that has already been written.
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