Thread Options
#2250081 - 03/04/21 04:40 PM Non-Reg E Dispute
banker-12 Offline
Diamond Poster
Joined: May 2007
Posts: 1,180
How long do we have to investigate a business account dispute? We do provide provisional credit within 5 business days. Our business card agreement does not state how long it will take to complete the investigation.

Thanks

Return to Top
eBanking / Technology
#2250087 - 03/04/21 05:40 PM Re: Non-Reg E Dispute banker-12
BrianC Offline
Power Poster
BrianC
Joined: Nov 2004
Posts: 6,011
Illinois
You have as much time as is needed to work through the V/MC chargeback and arbitration processes. The card brands set the timeframes for how long after a transaction you have to file a chargeback, how long the merchant has to represent, and how long each party has following representment to file preabitration/arbitration.
_________________________
Sola Gratia, Sola Fides, Sola Scriptura, Solus Christus, Soli Deo Gloria!
www.tcaregs.com

Return to Top
#2250088 - 03/04/21 05:41 PM Re: Non-Reg E Dispute banker-12
banker-12 Offline
Diamond Poster
Joined: May 2007
Posts: 1,180
Thank You

Return to Top
#2250125 - 03/05/21 04:19 PM Re: Non-Reg E Dispute banker-12
Andy_Z Offline
10K Club
Andy_Z
Joined: Oct 2000
Posts: 27,348
On the Net
Internally, working off the applicable chargeback timelines I believe it behooves a bank to procedurally set internal timelines so that nothing falls through the cracks. Like consumer accounts, these should be tracked for progress and have internal controls with deadlines for completion. Business accounts may simply be longer or allow more flexibility.
_________________________
AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

Return to Top

Moderator:  Andy_Z