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#2250948 - 03/22/21 02:34 PM Reg E challenge - Zelle
rbatsu Offline
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Joined: Mar 2021
Posts: 2
I am hoping to get your input on a Zelle claim.
Customer reported an unauthorized Zelle debit for $499. We can see that the customer logged in with the same IP address he has been using and initiated the payment. The payment was the result of a scam. Is the bank liable for this under Reg E?

Thank you.

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eBanking / Technology
#2250949 - 03/22/21 02:40 PM Re: Reg E challenge - Zelle rbatsu
Skittles Offline
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Skittles
Joined: Sep 2002
Posts: 13,963
TN
So - the customer authorized the transaction? In my opinion Regulation E doesn't apply since that covers unauthorized transactions. I'm keeping my fingers crossed I'm correct because we just had one similar and I told them it could be denied since the customer performed the transaction themselves.
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