Your situation might be considered as either an approved application (he applied for a loan and got a loan) or an accepted counter-offer (he applied, didn't qualify, was countered offered and accepted). Either case may not trigger an adverse action notice. The facts dictate what actually happened. If a counteroffer is accepted, no AAN is required. Is the "new program" with your bank or with another lender? Did the customer specifically apply for the "one-size fits all rate"?