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#2253197 - 04/29/21 01:16 PM Prior Customer Notification Switching P2P
Crazy Bank Lady Offline
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Crazy Bank Lady
Joined: Jun 2005
Posts: 102
Missouri
Good Morning:

We are switching P2P providers. How many days prior notice do we need to give our clients, 21, 30, or 60? Thank you.

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eBanking / Technology
#2253311 - 04/30/21 09:27 PM Re: Prior Customer Notification Switching P2P Crazy Bank Lady
rlcarey Offline
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rlcarey
Joined: Jul 2001
Posts: 76,096
Galveston, TX
What does your current P2P agreement indicate?
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#2253328 - 05/01/21 06:38 PM Re: Prior Customer Notification Switching P2P Crazy Bank Lady
Andy_Z Offline
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Andy_Z
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Is switching providers going to be a negative to the customers based on terms and costs requiring advance notice, or is it one of convenience as a Zelle user is connected to other Zelle users? I don't know if the brand loyalty here would be deemed a negative or not. Reg E (21) trumps Reg DD (30), but customer convenience may be the driving issue if there isn't a contractual requirement as Randy noted.
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AndyZ CRCM
My opinions are not necessarily my employers.
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Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

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#2253329 - 05/01/21 06:40 PM Re: Prior Customer Notification Switching P2P Crazy Bank Lady
Andy_Z Offline
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Andy_Z
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Oh, and I'm assuming these are consumer accounts. If not, Regs E and DD are moot.
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

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