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#2253365 - 05/03/21 05:33 PM Change in Branch Hours
Bruce Gollop Offline
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Joined: Apr 2021
Posts: 21
As of June 1, 2021, our Bank will be changing its branch hours:

I know that we need to send notices to our customers notifying them of the change in the branch hours as well as update the lobby signs and brochures. My questions are as follows:

• Is there a template that we can utilize for the letters going to the customers in addition to lobby signs and brochures?

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#2253366 - 05/03/21 05:36 PM Re: Change in Branch Hours Bruce Gollop
rlcarey Online
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rlcarey
Joined: Jul 2001
Posts: 83,227
Galveston, TX
Unless you are required to notify your customers due to a State law - it is purely a marketing piece.
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#2279870 - 01/17/23 02:20 PM Re: Change in Branch Hours Bruce Gollop
CSB98 Offline
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Joined: Dec 2003
Posts: 1,337
Wisconsin
If we are changing branch hours Monday-Thursday AND have decided to be closed on Fridays, would this require a 30 day notice?

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#2279871 - 01/17/23 02:24 PM Re: Change in Branch Hours Bruce Gollop
rlcarey Online
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rlcarey
Joined: Jul 2001
Posts: 83,227
Galveston, TX
Who are you regulated by, as in what type of bank are you and where are you located?
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#2279878 - 01/17/23 03:28 PM Re: Change in Branch Hours Bruce Gollop
CSB98 Offline
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Posts: 1,337
Wisconsin
Located in WI, regulated by FDIC

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#2279888 - 01/17/23 04:16 PM Re: Change in Branch Hours Bruce Gollop
rlcarey Online
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rlcarey
Joined: Jul 2001
Posts: 83,227
Galveston, TX
There does not appear to be any State requirements. Closing a branch on Friday is highly unusual though. I would send a letter to my EIC at the FDIC and maybe even to your State EIC, just to give them a heads up. Make sure you update your CRA file also. I assume you are not a one branch bank and there are other branch options for the customers of this branch.
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The opinions expressed here should not be construed to be those of my employer: PPDocs.com

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#2279895 - 01/17/23 05:29 PM Re: Change in Branch Hours Bruce Gollop
CSB98 Offline
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Joined: Dec 2003
Posts: 1,337
Wisconsin
There was some confusion in the original email I received . . . it was meant to be Saturday, not Friday that they would like to close.

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#2287690 - 08/15/23 04:59 PM Re: Change in Branch Hours Bruce Gollop
Jennifer P Offline
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Joined: Jan 2023
Posts: 5
Starting in November, we will be changing our banking hours from 9-6 to 9-5. My question is, are there any specific requirements, for California banks, regarding changing access to Safe Deposit Boxes with our bank closing an hour earlier?

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#2287692 - 08/15/23 05:09 PM Re: Change in Branch Hours Bruce Gollop
rlcarey Online
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rlcarey
Joined: Jul 2001
Posts: 83,227
Galveston, TX
I cannot find any. Call the Department of Financial Protection and Innovation if you have doubts.
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The opinions expressed here should not be construed to be those of my employer: PPDocs.com

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