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#2254488 - 05/27/21 02:40 PM Reg E Dispute - Memo Post
scb2011 Offline
100 Club
Joined: Mar 2011
Posts: 239
If an item has memo posted to a consumer's account, or is pending, does that constitute a transaction covered by the Reg E dispute rules? The definition of EFT requires the item be a debit or credit to an account. Would a memo post / pending item the account holder sees on our mobile app or online banking be subject to investigation if reported as fraudulent while in memo post? OR is it permissible to not investigate/accept a reg e dispute on an item until it actually posts?

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eBanking / Technology
#2254499 - 05/27/21 03:49 PM Re: Reg E Dispute - Memo Post scb2011
rlcarey Offline
10K Club
Joined: Jul 2001
Posts: 77,254
Galveston, TX
You can investigate it, but unless it posts it is not covered under Regulation E - a lot of things memo post that do not actually result in a charge to the account.
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