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#2250640 - 03/16/21 03:29 PM Cash App/PayPal/Venmo
reknab Offline
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Joined: Oct 2008
Posts: 247
not where I want to be
I've attended a few Reg E webinars and have received conflicting information on what our responsibilities are when a customer disputes transactions on these types of payment accounts. I realize if the customer does not have Cash App/Venmo/Paypal, that we are responsible for investigating the claim, but if they do have these payment accounts and they are seeing fraud either on their debit card, or ACH, should they be contacting the applicable vendor to dispute?

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eBanking / Technology
#2250643 - 03/16/21 03:46 PM Re: Cash App/PayPal/Venmo reknab
InFairness, CRCM Offline
Platinum Poster
InFairness, CRCM
Joined: Nov 2010
Posts: 561
USA
This thread might be helpful. CashApp/Venmo Possible Friendly Fraud
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#2250802 - 03/18/21 01:52 PM Re: Cash App/PayPal/Venmo reknab
Andy_Z Offline
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Andy_Z
Joined: Oct 2000
Posts: 27,348
On the Net
InFairness provided a very appropriate link. The issue you must know is about the service provider and who has what responsibilities based on where the account is and how the transfer happened.
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My opinions are not necessarily my employers.
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#2254699 - 06/01/21 04:25 PM Re: Cash App/PayPal/Venmo Andy_Z
Banker Forever Offline
New Poster
Joined: Jun 2019
Posts: 22
How do I get permission to view the link provided?

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#2254701 - 06/01/21 05:00 PM Re: Cash App/PayPal/Venmo reknab
P*Q Offline

Power Poster
P*Q
Joined: May 2001
Posts: 8,436
Somewhere
The above link was posted in the private threads, do you have access to that area (did you request access previously)?

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#2254715 - 06/01/21 06:37 PM Re: Cash App/PayPal/Venmo P*Q
Banker Forever Offline
New Poster
Joined: Jun 2019
Posts: 22
Oh. I'm actually not sure. I have had in the past but it may have been at my old bank.

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#2254717 - 06/01/21 06:50 PM Re: Cash App/PayPal/Venmo reknab
John Burnett Offline
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John Burnett
Joined: Oct 2000
Posts: 39,333
Cape Cod
Banking Forever -- I have verified your email address as a bank email, and have given you access to the private forums.
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BankersOnline.com
Fighting for Compliance since 1976
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#2254728 - 06/01/21 08:00 PM Re: Cash App/PayPal/Venmo John Burnett
Banker Forever Offline
New Poster
Joined: Jun 2019
Posts: 22
Thanks!

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