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#2254764 - 06/02/21 07:21 PM Zelle Credit Question
bande Offline
Junior Member
Joined: Jul 2013
Posts: 34
We have a customer who has received 5 credits to his debit card Marked Zel* and a name. There are two different people's names. One is for $1500 and the other 4 from the same person total $3500. The customer states that his wife is in England and they are going to help pay for a person's brain surgery. He wants to take the money out and send it to England. This looks like a Zelle transaction but we have not ever seen a credit from them previously for this amount of money in this pattern. If it turns out the funds have been sent fraudulently to our customer, what is the bank's liability? What is the customer's liability? Thank you..

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eBanking / Technology
#2254766 - 06/02/21 07:54 PM Re: Zelle Credit Question bande
rlcarey Offline
10K Club
Joined: Jul 2001
Posts: 77,026
Galveston, TX
Ask them if they can spell "M U L E". Your liability - none. The customer's liability - tell them to talk to their attorney.
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