Learn More - Click Here!

New Reply Thread Options
#2255969 - 06/25/21 04:19 PM Final Credit Reg E Dispute - client lied
Anonymous
Unregistered

We had client claim fraud using their debit card. They filed a police report (in neighboring city where they reside) and we couldn't prove they were not telling the truth and provided final credit under Reg E.

Long story short, in following up with the police in the city that the transactions occurred they spoke with the client who confessed they made the transactions. The transactions and dispute occurred in February and we just learned of the confession last Tuesday (June).

Can we demand the client to return the money? We don't have a letter or report from the police, just their word.

Return to Top Reply Quote Quick Reply Quick Quote
#2255974 - 06/25/21 04:42 PM Re: Final Credit Reg E Dispute - client lied Anonymous
BrianC Online
Power Poster
BrianC
Joined: Nov 2004
Posts: 5,983
Illinois
Final means final so you have no recourse under Reg E. Any pursuit of the customer would be through their admission of guilt and them voluntarily returning the funds or filing a civil lawsuit against them claiming their defrauded the bank. The first scenario is not likely to happen and the second scenario likely will cost more than what you believe they owe you.

Probably best to make this an ex customer and move on.
_________________________
Sola Gratia, Sola Fides, Sola Scriptura, Solus Christus, Soli Deo Gloria!
www.tcaregs.com

Return to Top Reply Quote Quick Reply Quick Quote
Quick Reply:
HTML is disabled
UBBCode is enabled




Moderator:  MagicCity, P*Q, Truffle Royale